Return Policy

1. Return Eligibility

You may return most items within 30 days of delivery for a full refund or exchange. To be eligible for a return:

• Items must be unused and in their original condition
• Items must be in their original packaging with tags attached
• You must have proof of purchase (order confirmation or receipt)
• Certain items are non-returnable (see section below)

2. Non-Returnable Items

The following items cannot be returned:

• Personalized or customized items
• Items that have been worn, used, or damaged
• Items without original packaging or tags
• Gift cards
• Sale items marked as Final Sale

3. How to Return

To initiate a return:

1. Contact us at returns@bettermal.com or through our customer service
2. Provide your order number and reason for return
3. We will send you a return authorization and shipping label
4. Package the item securely in its original packaging
5. Ship the item back using the provided label

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We provide prepaid return labels for eligible returns. For international returns, customers are responsible for return shipping costs and any customs fees.

5. Refunds

Once we receive and inspect your return:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• Original shipping costs are non-refundable unless the return is due to our error
• You will receive an email confirmation when your refund is processed

6. Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide a prepaid return label and process a full refund or replacement at no cost to you.

8. Late or Missing Refunds

If you have not received your refund after 10 business days, please check with your bank or credit card company first. If the issue persists, contact us at Contact@bettermal.com.

9. Contact Us

For questions about returns, please contact us at:
Email: Contact@bettermal.com
Phone: +1-(885)-646-1390